State Bank No queue is a unique App to enable customers to book a Virtual Queue Ticket (e-Token) for select services at select SBI branches.
STATE BANK NO Queue is a unique App to enable customers to book a Virtual Queue Ticket (e-Token) for select services at select SBI branches. Customers can generate e-Token before reaching the branch, thus avoiding waiting in the queue at the branch and saving valuable time. The App also conveys the estimated waiting time, number of customers ahead and a map showing the direction to reach the branch. Customers will be updated about their position in the queue through instant alerts.
A1. You can download the SBI NO Queue application from Google Play store for your Android Phones or iTunes App Store for iPhone.
A.2. You can simply register with basic information i.e. Name, Mobile Number and Home Branch (if you are a SBI customer) start using the app. This is just one-time registration to use the app.
A.3. You can select minimum one and maximum five services in one transaction.
A.4. Once you have selected the services, press “Next” to view the list of branches close to your vicinity (around 15 kms range), provided that the GPS is on. Please note that only those branches where queue machine is available shall appear on the list. If you have selected a home branch service or a combination of home branch service and a regular service, you will get redirected to you home branch. Press “Tap for details”, and you can view details such as expected waiting time and number of customers waiting in the queue for the selected branch.
A.5. Open SBI NO Queue app and choose the required services from the list. Press Next to view the list of available branches close to your vicinity. Press “Tap for details” to view the waiting customer details of that branch. Now press “Book” and swipe the slider bar to generate your Virtual Ticket. You will receive a notification and your position in the branch starting from 5th position.
A.6. Once you have booked your virtual ticket, you can reschedule or renew your ticket in case you are not sure of reaching the branch on time. Reschedule option will be available at the right bottom section of your app on the Virtual Ticket screen. Reschedule option allows you to re-book another ticket for same branch or any other branch for the same set of services that you had chosen earlier. You can also cancel your ticket in case you want to permanently cancel and start a fresh. Please note that reschedule option will be available only until you are 5 customers away from being called. Reschedule button will turn to “Activate” when you reach the 5th position in the branch. In such a case you can only cancel your ticket if you wish not to visit the branch.
A.7. You will receive a push notification when you book a virtual ticket and you are at 5th position. Activate button starts to highlight in different colours to let you know that you need to click the “Activate” button in order to be visible at branch client. Also, if you are in the vicinity of 100 meters of the branch you selected, your virtual ticket gets activated automatically, provided that GPS location is on of your device.
A.8. Yes you can, click on the reschedule option and tap on settings icon following which you can remove or add new services. Also, before booking a virtual ticket.
A.9. In the menu slider, go to profile, here you can edit your preferred language as well as your name, mobile number and home branch.
A.10 If your virtual ticket has reached “Now” position and you do not activate your ticket, your virtual ticket will expire after 1 hour, you will get a notification stating that the virtual ticket has expired and you will have to book a fresh ticket.
A.11 In such a case, your number will be called at any of the available counters in the branch and shall be marked as missing. Your virtual ticket will be cleared and you will have to book a fresh ticket.
A12. State Bank NO Queue is accessible from any mobile phone with Android (OS 4.1+) and iPhone (iOS 8 and above), having internet connectivity.
A13 Yes, you can share the app via Shareit, Whatsapp, Facebook, Hangout etc. You just need to go to the menu slider and click on Share.
State Bank NO Queue app is available at no cost for all users. However, the Internet usage charges payable to the Telecom Service provider will apply. Please contact your Telecom operator for the internet usage charges.
While it is our endeavor that State Bank NO Queue App be operated on all handsets mentioned earlier, you may experience issues with some handsets which do not have the required display resolutions and form factors. Presently, our application is supported by the following versions of different operating systems:
For Trouble shooting or queries, please contact our Technical Helpdesk on +919833575450/ +917045453713